[Mr. Benajir Kamal]
[Excellence Customer Service]
[Mr. Jamal Chowdury]
In consideration of the mutual promises and covenants in this Agreement, of which the receipt and suffi are hereby acknowledged, the Parties further agree to the terms as follows:
The Provider agrees to perform all customer service-related tasks for the Client (“Services”) in a timely, efficient,and professional manner. The Provider shall be responsible for the Services, particularly those tasks that involve manning customer service kiosks, answering calls, and mediating in-store customer complaints. The Providershall also be responsible for other similar situations that deal with customer requests and complaints.
Terms and Conditions
This Agreement shall be effective starting July 24, 2021, and shall continue in full force until its termination date, which is July 24, 2022 (“Term”). This Agreement may be terminated earlier upon the written request from the Client.
The Client shall pay a monthly fee of twenty thousand dollars ($20,000.00) to the Provider every 30th of the month as compensation for the Services.
3. EMPLOYEE TRAINING
The Provider shall be responsible for the comprehensive customer service training of the staff before sending them to the Client
4. RELATIONSHIP OF PARTIES
The Client agrees that the Provider is an independent company and not an employee of the Client. TheProvider also understands and agrees that they are not entitled to the employee benefits.
The Provider shall observe confidentiality of the ideas, trade secrets, inventions, and other developments of the Client, while the Agreement is in effect, and agrees to non-disclosure up to three (3) years after the date of termination.
6. NONEXCLUSIVE NATURE
This Agreement does not grant the Provider the exclusive privilege to provide for the Client. Both Parties are allowed to enter into similar agreements with other clients.
7. ENTIRE AGREEMENT
This Agreement contains the entire understanding of both Parties and supersedes all prior communication of the Parties regarding this Agreement, both written or oral.